{"id":1107,"date":"2017-07-16T23:27:38","date_gmt":"2017-07-16T21:27:38","guid":{"rendered":"http:\/\/dinoshop.ro\/?page_id=1107"},"modified":"2026-09-27T11:38:34","modified_gmt":"2026-09-27T08:38:34","slug":"product-return-form","status":"publish","type":"page","link":"https:\/\/dinoshop.ro\/en\/formular-returnare-produs\/","title":{"rendered":"Product Return Form"},"content":{"rendered":"<h3><strong>Returnare produse (Dreptul de retragere)<\/strong><\/h3>\n<p>Conform OUG 34\/2014 privind drepturile consumatorilor (care transpune normele Uniunii Europene), Produsele cump\u0103rate online de pe DinoShop.ro pot fi returnate f\u0103r\u0103 a invoca un motiv anume, \u00een termen de 14 zile calendaristice de la data la care Clientul sau o parte ter\u021b\u0103 indicat\u0103 de acesta intr\u0103 \u00een posesia fizic\u0103 a Produselor.<\/p>\n<p>Produsele achizi\u0163ionate de la sediul DinoShop.ro sau de la t\u00e2rguri nu beneficiaz\u0103 de dreptul de retragere de 14 zile, \u00eentruc\u00e2t ele au putut fi vizionate direct \u00eenainte de achizi\u0163ie \u015fi nu constituie comer\u0163 la distan\u0163\u0103.<\/p>\n<p><strong>Diminuarea valorii produselor returnate:<\/strong> Clientul este responsabil doar pentru diminuarea valorii Produselor care rezult\u0103 din manipul\u0103ri altele dec\u00e2t cele necesare pentru determinarea naturii, caracteristicilor \u015fi func\u0163ion\u0103rii acestora. \u00centruc\u00e2t Produsele DinoShop.ro (ex: fosilele) sunt piese destinate expunerii, orice degradare sau urm\u0103 de uzur\u0103 survenit\u0103 \u00een timpul perioadei \u00een care au fost \u00een posesia Clientului \u00eei va fi imputat\u0103, duc\u00e2nd la re\u021binerea unei sume propor\u021bionale din valoarea rambursat\u0103 (care poate ajunge p\u00e2n\u0103 la 100% din valoarea Produsului dac\u0103 acesta este distrus sau compromis).<\/p>\n<p>Pentru a returna un Produs sau mai multe, Clientul este rugat s\u0103 urm\u0103reasc\u0103 pa\u015fii de mai jos:<\/p>\n<ul>\n<li>Clientul va informa DinoShop.ro cu privire la decizia sa de retragere folosind formularul de retur (modelul legal) g\u0103sit la adresa <a href=\"http:\/\/dinoshop.ro\/formular-returnare-produs\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/dinoshop.ro\/formular-returnare-produs\/<\/a> (sau prin orice alt\u0103 declara\u021bie neechivoc\u0103). DinoShop.ro va confirma primirea cererii de retur \u00een maxim 2-3 zile lucr\u0103toare (except\u00e2nd perioadele de concediu anun\u021bate) \u0219i va comunica instruc\u021biunile de expediere;<\/li>\n<li>Pentru a fi \u00een termenul legal, informarea privind retragerea trebuie transmis\u0103 de c\u0103tre Client \u00eenainte de expirarea celor 14 zile calendaristice de la primirea fizic\u0103 a Produselor. Perioadele de concediu ale magazinului nu afecteaz\u0103 acest termen;<\/li>\n<li>Dup\u0103 notificarea deciziei de retur, Clientul are obliga\u021bia de a expedia Produsele \u00eenapoi (prin curier sau predare personal\u0103) \u00een decurs de cel mult 14 zile de la data la care a comunicat cererea de retragere;<\/li>\n<li><strong>Costurile directe legate de returnarea Produselor cad \u00een sarcina \u0219i vor fi suportate integral de c\u0103tre Client.<\/strong> DinoShop.ro nu poate fi f\u0103cut r\u0103spunz\u0103tor pentru deteriorarea Produselor \u00een timpul livr\u0103rii de retur sau pentru pierderea coletului. Clientul este rugat s\u0103 aib\u0103 foarte mare grij\u0103 la \u00eempachetarea Produselor \u015fi s\u0103 asigure con\u0163inutul pachetului la valoarea integral\u0103 a acestuia. \u00cen cazul fosilelor se recomand\u0103 \u00eempachetarea individual\u0103 a fiec\u0103rui specimen \u00eentr-un material protector (spre exemplu folie cu bule) \u015fi a\u015fezarea \u00eentr-o cutie de carton solid\u0103, \u00een care specimenele s\u0103 stea \u00een pozi\u0163ie fix\u0103, s\u0103 nu se loveasc\u0103 unele de altele \u015fi s\u0103 nu aib\u0103 contact direct cu pere\u0163ii cutiei;<\/li>\n<li>\u00cen cazul trimiterii prin firm\u0103 de curierat, Clientul este rugat s\u0103 noteze pe scrisoarea de transport (AWB) num\u0103rul cererii de retur, iar apoi s\u0103 trimit\u0103 num\u0103rul de AWB la adresa de e-mail <a href=\"mailto:contact@dinoshop.ro\" target=\"_blank\" rel=\"noopener noreferrer\">contact@dinoshop.ro<\/a>. Coletele trimise cu ramburs (sistem de expediere conform c\u0103ruia destinatarul este obligat s\u0103 achite contravaloarea la primire) vor fi refuzate automat \u0219i nu vor fi recep\u0163ionate de DinoShop.ro;<\/li>\n<li>Dup\u0103 ce Produsele au ajuns la sediul DinoShop.ro, ele vor fi verificate de c\u0103tre un expert pentru a determina dac\u0103 starea lor prezint\u0103 urme de deteriorare survenite la Client sau \u00een timpul transportului de retur. Clientul va fi contactat pentru a i se comunica rezultatul verific\u0103rii \u0219i, dac\u0103 este cazul, evaluarea diminu\u0103rii valorii Produsului;<\/li>\n<li>DinoShop.ro va rambursa contravaloarea Produselor, <strong>inclusiv costurile ini\u021biale aferente livr\u0103rii standard<\/strong>, \u00een maxim 14 (paisprezece) zile calendaristice de la data la care este informat de decizia de retragere. Conform legii, <strong>DinoShop.ro \u00ee\u0219i rezerv\u0103 dreptul de a am\u00e2na rambursarea sumei<\/strong> p\u00e2n\u0103 la recep\u0163ionarea Produselor returnate sau p\u00e2n\u0103 la primirea unei dovezi din partea Clientului (ex: AWB valid) c\u0103 a expediat Produsele. Suma se va restitui folosind aceea\u0219i modalitate de plat\u0103 ca la tranzac\u021bia ini\u021bial\u0103, except\u00e2nd cazul \u00een care s-a agreat expres o alt\u0103 metod\u0103.<\/li>\n<\/ul>\n<p>\u00cen situa\u0163ia unor abuzuri (return\u0103ri repetate nejustificate), DinoShop.ro \u00ee\u015fi rezerv\u0103 dreptul de a refuza onorarea viitoarelor Comenzi din partea Clientului.<\/p>\n<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-8345\"><form id=\"wpforms-form-8345\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"8345\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/1107\" data-token=\"c1f0aeb2c9945860e396813258b644af\" data-token-time=\"1791571216\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-8345-field_1-container\" class=\"wpforms-field wpforms-field-name\" 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