Warranty
DinoShop.ro Clients benefit from all rights granted by the legislation in force – Law No. 449/2003 on the sale of products and associated guarantees, and Romanian Government Ordinance No. 21/1992, as republished, on consumer protection. The Seller’s liability is assumed in accordance with the provisions of Article 16 of Law No. 449/2003 and Article 16-2 of Law No. 449/2003. Reimbursement of the Product’s value shall be made under the conditions set out in Article 11 of Law No. 449/2003, as well as Articles 14 and 15 of Government Ordinance No. 21/1992, as republished.
It is recommended that the receipt or tax invoice be retained for any complaints regarding the purchased Products that may be made during the warranty period.
Complaints should be sent to the e-mail address contact@dinoshop.ro and should include the identification details of the Client submitting the complaint, an explanatory description, supporting photographs of the unsatisfactory Product (if applicable), a copy of the proof of purchase (invoice or fiscal receipt), as well as contact details (telephone number, e-mail address, Order number, etc.). The maximum period for resolving complaints is 14 calendar days.
The warranty provided by DinoShop.ro varies depending on the Product category.
Fossil product warranty
For the fossil specimens, a guarantee of legal compliance is granted in accordance with Law No. 449/2003, so that any Product that is considered non-compliant (if it does not have the same qualities and/or characteristics as described on the Website) https://dinoshop.ro/, If the product does not match the photos on the Site or does not have the qualities and characteristics listed on the invoice), it can be replaced within the limits of the available stock. Otherwise, DinoShop.ro will refund the product’s value.
The warranty does not cover natural imperfections of fossil specimens, normal wear and tear and/or damage caused by theft, loss, misuse, accidents, careless handling or improper storage. The warranty does not apply to specimens that have been repaired by the consumer.
It is important to understand that each fossil specimen is unique and may be incomplete or may display imperfections (scratches, chips, fractures). These are the result of the specimen’s natural transformation and wear over millions of years and/or, in certain cases, an inherent result of the extraction process. Many specimens may also show repairs carried out after extraction (such as glued sections or restorations). These are also normal, given that the specimens are tens or hundreds of millions of years old, are often discovered in fragments, and are subsequently reconstructed.
DinoShop.ro provides detailed photographs of each individual fossil, in which any defects and/or repairs and/or natural characteristics can be observed. DinoShop.ro assumes no responsibility for the Client’s lack of attention when selecting a specimen or lack of experience in choosing the specimen, and such matters are not covered by the conformity warranty.
The dimensions of fossils may vary from less than one centimetre to several tens of centimetres or more. DinoShop.ro provides the approximate dimensions of each specimen in the Product description, and at least one photograph in the Product gallery shows the specimen placed next to a ruler marked in centimetres.
It is the User’s responsibility to take into account the dimensions of the specimen stated on DinoShop.ro and to carefully review all photographs of the specimen in order to form an accurate impression of its size before placing the Order.
General Guidelines for the Display, Care, Transport, and Storage of Fossils:
- Handling – these are natural, fragile specimens that are tens of millions of years old and require careful handling to avoid damage; specimens must not be dropped on the ground or subjected to any other form of impact.
- Display and Storage – fossils must be protected from moisture and extreme temperatures and kept in places where they cannot fall or be struck.
- Transport – when transporting fossils, it is recommended that each specimen be individually wrapped in protective material (bubble wrap) and placed in a container lined with foam or another soft protective material, in a fixed position so that it cannot strike other specimens or the walls of the container. Cotton wool is not recommended for fossils with fragile protrusions, as these may become caught in the cotton wool and subsequently break.
- Cleaning/Washing Fossils – fossils may be damaged during cleaning. DinoShop.ro does not recommend cleaning or washing fossils, and any such action is undertaken at the Client’s own risk.
- Contact with Chemicals – fossils should not be exposed to any type of chemicals, detergents, sprays, perfumes, or other cosmetic products.
Specific Guidelines for the Care and Storage of Fossils:
- Amber – amber should be protected from prolonged exposure to sunlight, and it is recommended that it be stored in a dark place. Periodic handling by hand is also recommended in order to provide it with a natural protective oily coating.
- Pyritized Specimens – pyritized specimens must be especially protected from moisture, otherwise they may rust. It is recommended that they be stored away from other pyritized specimens.
Fantasy jewelry warranty
The fantasy jewelry sold by DinoShop.ro is made of non-precious materials. It may or may not contain fossil specimens. If it contains fossil specimens, the Customer is asked to read the section above, dedicated to fossils, for information regarding their warranty and maintenance.
DinoShop.ro undertakes to provide a 14-calendar-day commercial warranty for any costume jewelry purchased from DinoShop.ro, from its registered office, or at fairs, which becomes damaged through no fault of the Client and under normal conditions of use. If the jewelry cannot be repaired, DinoShop.ro will replace it or refund its value within 14 calendar days.
Attention! Fossil specimens integrated into certain fantasy jewelry sold by DinoShop.ro are not covered by the 14-day commercial guarantee. The commercial guarantee for fantasy jewelry only refers to artificial strings, clasps, ornaments or talismans. Fossil specimens benefit from the legal guarantee of conformity, according to section 10.1, and, due to their age, their possible damage during wearing is a risk assumed by the Customer. For more details, the Customer is asked to read the section above, dedicated to fossils.
The warranty does not cover normal wear and tear and/or damage caused by theft, loss, improper use, accidents, negligent handling, or improper storage. The warranty does not apply to Products that have been repaired by the Client.
The commercial warranty for costume jewelry does not apply in the following cases:
- Improper Use – jewelry must be opened and closed carefully, must not be forced, must not be worn while sleeping, and must not be worn during strenuous physical activities.
- Improper Storage – the materials from which the jewelry is made (alloys, textile cords, etc.) may be damaged by contact with water, storage in humid environments, or prolonged contact with natural perspiration (strenuous physical activities or sports should not be performed while wearing this jewelry).
- Contact with Chemicals – jewelry may be damaged by contact with harsh chemicals, detergents, sprays, perfumes, body creams, etc.
Art product warranty
DinoShop.ro guarantees the authenticity of the Art Products sold on the Site. All Art Products are sold only with the artists’ consent. Art Products are covered by the statutory conformity warranty in accordance with Law No. 449/2003, so that any Product deemed non-compliant (if it does not have the same qualities and/or characteristics as described on the Site https://dinoshop.ro, does not correspond to the photographs on the Site, or does not have the qualities and characteristics stated on the invoice) may be replaced, subject to stock availability. Otherwise, DinoShop.ro will refund the value of the Product.
The warranty does not cover normal wear and tear and/or damage caused by theft, loss, improper use, accidents, negligent handling, or improper storage. The warranty does not apply to Products that have been repaired by the Client.
General Guidelines for the Display, Care, Transport, and Storage of Art Products:
- Handling – Art Products must be handled with care to avoid damage; dropping them or subjecting them to any form of impact should be avoided.
- Display and Storage – Art Products must be protected from moisture, extreme temperatures, and strong direct light, and kept in places where they cannot fall, be struck, or be bent (in the case of illustrations).
- Transport – when transporting Art Products, it is recommended that each Product be individually packed using a rigid support (in the case of illustrations) and/or protective material (bubble wrap).
- Cleaning/Washing Art Products – Art Products may be damaged during cleaning. DinoShop.ro does not recommend cleaning or washing Art Products, and any such action is undertaken at the Client’s own risk. Illustrations must be protected from any contact with liquids.
- Contact with Chemicals – Art Products should not be exposed to any type of chemicals, detergents, sprays, perfumes, or other cosmetic products.
Warranty on various products
All Products sold by DinoShop.ro that do not fall into the above categories (fossils, jewelry, art) are considered “Miscellaneous Products.” This category includes fridge magnets, key chains, magnifying glasses, books, stickers, 3D printed objects, minerals, meteorites, etc.
Miscellaneous Products are covered by the statutory conformity warranty in accordance with Law No. 449/2003, so that any Product deemed non-compliant (if it does not have the same qualities and/or characteristics as described on the Site https://dinoshop.ro, does not correspond to the photographs on the Site, or does not have the qualities and characteristics stated on the invoice) may be replaced, subject to stock availability. Otherwise, DinoShop.ro will refund the value of the Product.
The warranty does not cover normal wear and tear and/or damage caused by theft, loss, improper use, accidents, negligent handling, or improper storage. The warranty does not apply to Products that have been repaired by the Client.
