How do I place an Order?
To place an Order, the User must agree to the DinoShop.ro Terms and Conditions. The User is not required to have an account, but those who choose to create one will benefit from a saved list of billing/delivery addresses, an order history, as well as other features that will facilitate future Orders.
To place an Order, the User must agree to Terms and Conditions DinoShop.ro. The User is not required to have an account, but those who choose to create one will benefit from a saved list of billing/delivery addresses, an order history, as well as other features that will facilitate future Orders.
The online Order shall be considered accepted only after the User receives telephone or electronic confirmation from a DinoShop.ro operator regarding stock availability and the possibility of delivering the ordered Products.
The Client must confirm the Order by telephone or electronically within a maximum of 5 (five) calendar days from the date on which it was placed. If the Client cannot be contacted or does not confirm the Order within this period, despite reasonable attempts by DinoShop.ro to make contact, the Order may be cancelled.
Payment Methods
All Product prices are expressed in RON and are valid at the time they are ordered. Prices do not include VAT, as S.C. MI-GO CONCEPT DESIGN S.R.L. is not registered for VAT. Prices do not include any green stamp fee or shipping fee; any applicable tax or additional cost will be displayed separately before the Order is completed.
DinoShop.ro will issue the Client an invoice for the delivered Products, and the Client is required to provide all information necessary for issuing the invoice in accordance with the applicable legislation. If the Client fails to provide the required information or provides incomplete or incorrect information, DinoShop.ro reserves the right not to process and/or fulfill the Order until complete and accurate information is provided.
Payment for the Products may be made using the following methods:
- Online card payment, through the online payment processor NETOPIA Payments, which ensures the security of financial transfers and personal data;
- Cash on delivery (available exclusively for domestic orders) – payment in cash to the Courier upon delivery or by card at a Sameday Point/Easybox, depending on the delivery method selected when placing the Order. This payment method is not available for international orders;
- Payment by bank transfer, only after confirmation of the Order and the payment method by a DinoShop.ro operator. After placing the Order using this payment method, the Client will be contacted as soon as possible for confirmation and to establish the transfer details. The Products will be delivered after the amount representing the total value of the pro forma invoice issued by DinoShop.ro for the ordered Products has been credited to the account.
Domestic Delivery Methods (Romania)
- Courier delivery – The ordered Products will be delivered by courier anywhere in Romania. The courier delivery fee is 24.99 RON for domestic destinations covered by the courier company’s network, and the estimated delivery time is 1–3 business days from the moment the Order is confirmed by DinoShop.ro by telephone or electronically. For locations outside the courier company’s network, the Client will be contacted by a DinoShop.ro operator to be informed of any additional shipping fee and to reconfirm the Order under the new conditions. DinoShop.ro will send the Client the AWB tracking number by SMS or e-mail when the parcel is handed over to the courier company.
- Sameday Point/Easybox pickup – The ordered Products will be delivered by the Sameday courier company to a Sameday Point/Easybox within approximately 1–3 business days from the moment the Order is confirmed by DinoShop.ro by telephone or electronically. The delivery fee for Sameday Point/Easybox pickup is 14.99 RON. An Order delivered to a Sameday Point/Easybox must be collected personally by the Client within 36 hours for any Order delivered on Monday, Tuesday, Wednesday, Thursday, or Sunday, within 72 hours for an Order delivered on Friday, and within 48 hours for an Order delivered on Saturday. DinoShop.ro will send the Client the AWB tracking number by SMS when the parcel is handed over to the courier company.
For Orders of at least 299 RON, delivery is free of charge for domestic destinations covered by the courier company’s network.
If the Courier Delivery (Romania) method is selected, the courier will contact the Client by telephone to mutually agree on the exact day and time of delivery. Once agreed, the delivery time slot may subsequently be changed only with the Courier’s consent. The Client undertakes to be present at the specified delivery address during the time slot agreed with the Courier; otherwise, the Client shall bear the shipping fee associated with a possible new delivery attempt. The Courier is not an employee of DinoShop.ro and is not authorized to open the parcel.
In the case of opting for the delivery method Pick-up Sameday Point/Easybox, the Client will be informed of the delivery status by the Sameday courier company via SMS/WhatsApp messages, the Sameday mobile application, and/or the Sameday website. The Client has 36 hours to collect any Order delivered on Monday, Tuesday, Wednesday, Thursday, or Sunday, 72 hours for an Order delivered on Friday, and 48 hours for an Order delivered on Saturday. If the Client is unable to collect the Order within these timeframes, the storage period at the Sameday Point/Easybox may be extended by up to 7 days from the moment the parcel arrives at the delivery point, subject to a fee, through the Sameday mobile application.
If the Client fails to collect the Order for reasons not attributable to DinoShop.ro, DinoShop.ro reserves the right to refuse future Orders from the Client or to restrict the payment methods available to the Client (e.g. online card payment only).
International Delivery Methods (European Union)
For customers within the European Union, DinoShop.ro has implemented a delivery system based on geographical zones. The exact delivery cost varies depending on the destination country and the selected delivery method and is calculated automatically at checkout. All international shipments include a tracking number. Countries are divided into the following delivery zones:
- EU Zone 1 (Bulgaria, Croatia, Czechia, Greece, Hungary, Poland, Slovakia, Slovenia): Express Delivery via DPD, with an estimated delivery time of 3–5 business days.
- EU Zone 3 (Belgium, Denmark, Estonia, France, Latvia, Lithuania, Luxembourg, the Netherlands, Spain): Express Delivery via DPD (estimated delivery time 3–5 business days) or Standard Delivery via Romanian Post (estimated delivery time 7–14 business days).
- EU Zone 3 (Belgium, Denmark, Estonia, France, Latvia, Lithuania, Luxembourg, Netherlands, Spain): Express Delivery via DPD (estimated delivery time 3-5 working days) or Standard Delivery via Romanian Post (estimated delivery time 7-14 working days).
- EU Zone 4 (Finland, Portugal, Sweden): Express Delivery via DPD (estimated delivery time 3–5 business days) or Standard Delivery via Romanian Post (estimated delivery time 7–14 business days).
- EU Zone 5 (Cyprus, Malta, Ireland): Standard Delivery via Romanian Post, with an estimated delivery time of 7–14 business days.
For international Orders, cash on delivery is not available; the Client must choose either online card payment or bank transfer. The free delivery promotion for Orders over 299 RON does not apply to deliveries outside the territory of Romania.
