Return of products (Right of withdrawal)
In accordance with Emergency Government Ordinance No. 34/2014 on consumer rights (which transposes European Union rules), Products purchased online from DinoShop.ro may be returned without providing any specific reason within 14 calendar days from the date on which the Client, or a third party indicated by the Client, takes physical possession of the Products.
Products purchased from the DinoShop.ro premises or at fairs are not covered by the 14-day right of withdrawal, as they could be inspected directly before purchase and do not constitute distance selling.
Reduction in the value of returned Products: The Client is responsible only for any reduction in the value of the Products resulting from handling other than that necessary to establish their nature, characteristics, and functioning. Since DinoShop.ro Products (e.g. fossils) are items intended for display, any damage or signs of wear occurring while they were in the Client’s possession will be attributed to the Client, resulting in the retention of a proportionate amount from the refund (which may amount to up to 100% of the Product’s value if the Product is destroyed or compromised).
To return one or more Products, the Client is requested to follow the steps below:
- The customer will inform DinoShop.ro about their decision to withdraw using the return form (the legal model) found at the address. https://dinoshop.ro/formular-returnare-produs/ (or by any other unequivocal statement). DinoShop.ro will confirm the receipt of the return request within 2-3 working days (excluding the announced leave periods) and will communicate the shipping instructions;
- In order to be within the legal deadline, the information regarding the withdrawal must be sent by the Customer before the expiry of 14 calendar days from the physical receipt of the Products. The store's holiday periods do not affect this deadline;
- After notifying DinoShop.ro of the decision to return the Products, the Client is required to send the Products back (by courier or by personal delivery) within no more than 14 days from the date on which the withdrawal request was communicated;
- Costurile directe legate de returnarea Produselor cad în sarcina și vor fi suportate integral de către Client. DinoShop.ro nu poate fi făcut răspunzător pentru deteriorarea Produselor în timpul livrării de retur sau pentru pierderea coletului. Clientul este rugat să aibă foarte mare grijă la împachetarea Produselor şi să asigure conţinutul pachetului la valoarea integrală a acestuia. În cazul fosilelor se recomandă împachetarea individuală a fiecărui specimen într-un material protector (spre exemplu folie cu bule) şi aşezarea într-o cutie de carton solidă, în care specimenele să stea în poziţie fixă, să nu se lovească unele de altele şi să nu aibă contact direct cu pereţii cutiei;
- If the Products are sent by courier, the Client is requested to write the return request number on the shipping document (AWB) and then send the AWB number to contact@dinoshop.ro. Parcels sent cash on delivery (a shipping method under which the recipient is required to pay the amount due upon receipt) will be automatically refused and will not be accepted by DinoShop.ro;
- After the Products arrive at the DinoShop.ro premises, they will be inspected by an expert to determine whether their condition shows any signs of damage occurring while in the Client’s possession or during return transport. The Client will be contacted and informed of the outcome of the inspection and, where applicable, of the assessed reduction in the value of the Product;
- DinoShop.ro will refund the value of the Products, including the initial costs corresponding to standard delivery, within a maximum of 14 (fourteen) calendar days from the date on which it is informed of the decision to withdraw. In accordance with the law, DinoShop.ro reserves the right to withhold the refund until the returned Products are received or until the Client provides proof (e.g. a valid AWB) that the Products have been shipped. The refund will be made using the same payment method used for the initial transaction, unless another method has been expressly agreed upon.
In the event of abuse (repeated unjustified returns), DinoShop.ro reserves the right to refuse to fulfill future Orders placed by the Client.
